Return & Refund Policy

BulkDiscs.com Return & Refund Policy

Last updated July 8 2025

1. All Sales Are Final

Our pallets are shipped in the same unsorted condition we receive them. Because inventory may include duplicate titles, missing artwork, light-to-heavy disc wear, or up to 10 percent non-disc items, we cannot accept returns based on item mix or cosmetic condition. 

2. When We’ll Make It Right

If we make a mistake, we’ll fix it. Please contact us within ten (10) business days of delivery if you experience:

• The wrong pallet or quantity shipped

• Shortages that exceed the 10 percent tolerance noted above

• Freight damage that renders the pallet unusable

Provide your order number, photos of the issue, and a brief description. After review we will, at our discretion, replace the affected product, issue store credit, or provide a partial refund.

3. Freight Damage Claims

Inspect pallets at delivery. Note any visible damage on the bill of lading and photograph it before the driver leaves. Submit the photos and details to us within 48 hours so we can open a freight claim on your behalf.

4. Non-Returnable Items

• Correctly fulfilled pallets

• Items with normal wear, missing artwork, or duplicates within the stated tolerance

• Any goods altered after delivery

5. Order Cancellations

You may cancel an order before it ships with no fee. Once freight is booked or the pallet has left our warehouse, the sale is final.

6. How to Reach Us

Email info@bulkdiscs.com or call 609-303-3480 with questions or to report an issue. 

By placing an order you acknowledge and accept the terms above.