Return and Refund Policy
Last updated 30 September 2026
1. Everything is sold as is
Every box and pallet we sell is used media in a mixed selection. All sales are final. Because the stock is used and mixed, the following are normal and are not grounds for a return or a claim:
- Scratches, shelf wear, missing cover art and heavier wear on some items
- Duplicate titles, especially across several boxes bought in the same period
- Titles, artists or genres you did not expect. We do not catalog individual titles and cannot fill requests for particular ones
- On a pallet, up to about 10 percent of items with a missing disc, a broken case or similar damage
- In a box, cases that arrive without a disc, up to 10 percent of the box
Unsorted pallets are sold in the state we received them and can contain loose discs, empty cases and non-media items. Nothing on them has been through any process.
2. What we will put right
If the shipment itself is wrong, we will make it right. Contact us within 10 business days of delivery if:
- You received the wrong product or the wrong quantity
- A box has more than 10 percent of its cases empty
- A pallet has well above 10 percent of items affected by missing discs or broken cases
- The shipment arrived damaged in transit
3. How to make a claim
Email info@bulkdiscs.com or call 609-303-3480 with your order number and:
- Photographs or video that show the problem
- A scan report, where the issue is a shortage or resale value
Keep the material until the matter is resolved. Once it has been discarded, resold or mixed with other stock there is no way for us to verify what arrived, and we will not be able to put it right.
After review we will replace the affected product, credit your account or refund the affected part of the order, whichever fits the problem. We will tell you which before anything is done.
4. Pallets: inspect before you sign
Freight carriers treat a clean signature as acceptance of the shipment in good condition. Before the driver leaves:
- Check the wrap and the corners of the pallet
- Write any damage on the delivery receipt before you sign it
- Photograph the damage while the driver is still there
- Call us on 609-303-3480 if the damage is serious
Send us the photographs within 48 hours so we can open a freight claim with the carrier. A pallet signed for clean and reported damaged afterwards is very hard to claim, and we may not be able to recover anything for you.
If the carrier cannot reach you to book delivery, storage charges can begin to accrue. Those charges come from the carrier, not from us, and are yours.
5. Total Freight Protection
If you added Total Freight Protection to a pallet order, contact us first and we will guide the claim and supply the paperwork the cover requires.
6. Boxes damaged in the parcel network
If a box arrives crushed or opened, photograph the outer box and the contents before you unpack further, and contact us within 10 business days of delivery.
7. Cancellations
You can cancel an order before it ships at no charge. Once a box has shipped or freight has been booked for a pallet, the sale is final. Resurfacing is non-refundable once the work has begun.
8. What is not covered
- Correctly fulfilled orders
- Normal wear, missing cover art and duplicates within the limits above
- Material altered, resold or disposed of after delivery
- Claims made more than 10 business days after delivery
- Freight damage not noted on the delivery receipt
9. Contact
info@bulkdiscs.com or 609-303-3480, Monday to Friday, 7am to 3pm Eastern.
By placing an order you accept these terms.