Return & Refund Policy
Last updated 29 August 2026
1. All Sales Are Final
Everything we sell is sold as is. Because inventory may include duplicate titles, missing artwork, light-to-heavy disc wear, or up to 10 percent non-disc and damaged items, we cannot accept returns based on item mix or cosmetic condition.
2. When We Will Make It Right
If we make a mistake, we will fix it. Please contact us within ten (10) business days of delivery if you experience:
The wrong product or quantity shipped
Shortages or defects that exceed the 10 percent tolerance noted above
Freight damage that renders the pallet unusable
Please keep the material until the matter is resolved. We will ask for your order number, photographs or video showing the problem, and a scan report where the issue relates to shortages or resale value. Once material has been discarded there is no way for us to verify what arrived, and we will not be able to put it right.
After review we will, at our discretion, replace the affected product, issue store credit, or provide a partial refund.
3. Freight Damage Claims
Inspect pallets at delivery. Note any visible damage on the bill of lading and photograph it before the driver leaves. Submit the photos and details to us within 48 hours so we can open a freight claim on your behalf.
4. Total Freight Protection
If you purchased Total Freight Protection with your order and need to open a claim, please contact us first. We will guide you through the claim process and provide the required documentation to ensure your protection coverage applies.
5. Non-Returnable Items
Correctly fulfilled orders
Items with normal wear, missing artwork, or duplicates within the stated tolerance
Any goods altered or disposed of after delivery
Claims raised beyond the 10 business day window
6. Order Cancellations
You may cancel an order before it ships with no fee. Once freight is booked or the pallet has left our warehouse, the sale is final.
7. How to Reach Us
Email info@bulkdiscs.com or call 609-303-3480 with questions or to report an issue.
By placing an order, you acknowledge and accept the terms above.